Delivery Policy

At IDYLLSEASON, every order is carefully prepared and shipped with the same level of attention. Our commitment: to offer you a fast, transparent, and reliable delivery service, from your cart to your hands.

🌍 Delivery Countries

We mainly ship to:

  • France

  • Belgium

  • Switzerland

  • Luxembourg

We also deliver throughout Europe (Germany, Spain, Italy, Netherlands, etc.) and internationally (North America, Asia, Australia, and other regions of the world).

For any specific destination, contact us at info@idyllseason.com — we will do our best to deliver to you wherever you are.

⏳ Delivery Times

The total delivery time includes two stages: preparation + shipping.

1) Order Preparation

Most of your orders are carefully and lovingly prepared in our workshop within 1 to 2 business days.

As these are handmade jewelry items, some specific pieces may occasionally require a slight additional delay (2 to 3 days) to ensure a perfect finish before shipping.

2) Estimated Shipping Times (after dispatch)

Destination Estimated Time Main Carrier
France 3 to 5 business days Colissimo / La Poste / GOFO
Belgium 4 to 7 business days Colis Privé
Switzerland 4 to 7 business days Swiss Post / DPD
Luxembourg 5 to 8 business days Colis Privé
Europe 5 to 8 business days DHL / La Poste / local partners
International 5 to 8 business days DHL / USPS / local partners

✧ Most of our customers generally receive their package within a week.

🎁 Shipping Costs

  • Free delivery for purchases over €39.

  • For orders under €39, a shipping fee of €4.99 applies.

Our free delivery threshold is among the most accessible — because we believe every order deserves to arrive without unpleasant surprises.

🔎 Order Tracking

Your peace of mind is our priority. As soon as your order is shipped, you will receive email notifications at each important stage.

You can also track your package in real-time on our dedicated tracking page →

Can't find your tracking number? Contact us at info@idyllseason.com, and we will respond quickly.

ℹ️ Important Information

Address Modification

We can modify your delivery information as long as the package is still in our workshop.
Once the package has been handed over to the carrier, no modification is unfortunately possible.

✅ Remember to double-check your address before confirming: any delivery difficulties related to an address error will be the customer's responsibility.

Unclaimed or Returned Orders

We are not responsible for packages returned due to refusal, non-claim, or incorrect or incomplete address information.
Please ensure your information is accurate to guarantee a smooth delivery.

Theft After Delivery

Once the package is marked as delivered by the carrier, we cannot be held responsible for any potential theft (mailbox, building lobby, etc.).

For added security, we recommend that you:

  • Choose a reliable alternative address (workplace, trusted neighbor)

  • Opt for a pickup point if available in your area

If tracking indicates "delivered" but you cannot find your package, contact us immediately: although we cannot be held responsible after delivery, we are here to help you and will do our best to find a fair and satisfactory solution. 🤍

✉️ Need Help?

A question about your order, a specific need, or a destination not on the list?
Our team is always here to listen.

📩 info@idyllseason.com

We are here for you — from the first click until your smile upon receipt. 🌿